Research Use Only
Not intended for human consumption.
Batch-specific COAs available on product pages.
We want customers to receive their orders in suitable condition and in accordance with the information provided on our website. This Refund Policy explains the circumstances in which a refund, replacement or other remedy may be available.
Nothing in this policy is intended to exclude or limit any rights you may have under applicable consumer or other laws.
Refunds or other remedies may be available where an order is received damaged, incorrect, materially defective or otherwise does not comply with applicable requirements.
Eligibility will depend on the circumstances of the order and applicable law. Certain products may not be eligible for return because of their nature, condition or applicable legal or regulatory requirements.
If your order arrives damaged or you receive an incorrect item, please contact us as soon as reasonably possible after delivery.
Please provide your order number and a description of the issue. Photographs or other supporting information may be requested so that we can investigate the matter.
Due to the nature of certain research and laboratory products, some products may not be eligible for return once dispatched or delivered.
The specific return restrictions applicable to each product should be confirmed before launch and reflected in the relevant product information and this policy.
To request a refund or report an issue with an order, contact us at support@rocpeptides.co.uk.
Please include your order number, the product concerned and details of the reason for your request. We may ask for additional information before deciding how the matter should be resolved.
Where a refund is approved, it will normally be returned using the original payment method, subject to the applicable payment provider's processing times.
The time taken for the refund to appear in your account may vary depending on your bank or payment provider.
Requests to cancel an order should be made as soon as possible. An order may not be cancellable once it has entered processing, been dispatched or otherwise reached a stage where cancellation is no longer reasonably possible.
Any cancellation rights that apply by law will remain unaffected.
For refund, return or cancellation enquiries, please contact:
Email: support@rocpeptides.co.uk
Company: [add registered company name]
Address: [add registered address]