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Batch-specific COAs available on product pages.
This Shipping Policy explains how orders placed through the ROC Peptides website are processed and delivered.
Available delivery services, destinations, charges and estimated delivery times may be displayed during checkout and may vary depending on the order and destination.
Orders are normally processed after payment has been successfully received and any required order checks have been completed.
Processing times may vary depending on product availability, order volume, weekends, public holidays and other circumstances.
Orders may not be dispatched until any necessary verification or compliance checks have been completed.
Orders are sent using the delivery service selected or made available at checkout. Delivery times shown on the website are estimates unless expressly stated otherwise.
Once an order has been dispatched, tracking information may be provided where the selected delivery service supports tracking.
Delivery times can vary depending on the destination, carrier and circumstances outside our reasonable control.
Although we aim to dispatch orders within the stated processing period, delays can occasionally occur because of carrier disruption, adverse weather, customs procedures, incorrect delivery information, operational issues or other circumstances beyond our reasonable control.
If your order appears to be delayed, please contact us with your order number so that we can investigate where appropriate.
Customers are responsible for providing accurate and complete delivery information when placing an order.
If incorrect or incomplete delivery information causes an order to be delayed, returned or delivered incorrectly, additional delivery charges may apply where permitted by law.
If an order arrives damaged, appears to have been tampered with or does not arrive within a reasonable period, please contact us as soon as possible.
Please provide your order number and any relevant information, photographs or tracking details requested by us so that we can investigate the issue with the carrier.
Where an order is confirmed as lost or damaged, we will consider the appropriate remedy in accordance with applicable law and our Refund Policy.
We may restrict or refuse delivery to certain destinations where shipping is unavailable, prohibited, restricted or otherwise not permitted.
Customers are responsible for ensuring that their purchase and delivery destination comply with all applicable laws, regulations and restrictions.
We reserve the right to cancel or decline an order where we reasonably believe that fulfilment would breach applicable requirements.
For shipping and delivery enquiries, please contact:
Email: support@rocpeptides.co.uk
Company: [add registered company name]
Address: [add registered address]